Julie Cheston - Managing Director - The Write Angle (TWA)

The Write Angle (TWA), a marketing communications agency supporting a range of businesses through strategic PR and marketing, require consistent and reliable IT support for their Lancashire based business.


Looking after numerous clients’ brand image, TWA are often called to draft reactive comments when dealing with media issues, which requires a swift response. Their previous supplier had grown too big and they had noticed the quality of service and speed of response had dropped over time.


Convene IT were recommended to TWA and after meeting, they were impressed with the service offerings so proceeded with talks about the next steps.


Julie Cheston, managing director at TWA comments “We met with the senior team at Convene IT and their straight talking customer-focused approach mirrored our own company’s transparent values. They were competitively priced and had the answer to any questions we asked.”


TWA signed up and started their contract with Convene IT in October 2017.


Convene IT began by running an IT audit identifying issues and strategically planning improvements and an overall budget for the work. Now agreed, they work closely with TWA to overcome any IT issues that may occur.


“The team is very knowledgeable and no job, big or small, is too much. They are quick to respond and are always great to deal with! I wouldn’t hesitate to recommend them. Our IT service has improved vastly in just a small space of time.” Julie Cheston.

Dick Frost - Director/Owner - FBI Solutions Ltd. (Former CEO Leighs Paints, Bolton)

One of the big challenges in setting up a new business is finding and installing a reliable, trouble free IT system. Good communication and security is everything.

When I retired as CEO of the UK’s largest independent industrial paint maker in 2010, I decided to set up a consultancy to serve the industry.

Not being an IT expert, I took a number of bad decisions in choosing IT support, which led to unreliability as well as malicious attacks from spammers who came through my badly designed website.

My accountant then suggested I contact James Donlan at Convene IT, advising that they were both technically excellent and very professional, so I visited their office at Chorley to ask for help.

It was one of my best decisions. James and his team really understand their subject, but put things in simple terms that non-IT specialists like me can understand.

While they handle large accounts, I was impressed with the speed at which they recommended and installed bespoke solutions that were right for my small consultancy, including my wife’s beauty therapy business.

Since we went to Convene IT, our systems have been totally reliable and our spam problems were killed dead. Any issues have always been tackled instantly by remote access to our PC’s, which removes so much worry as we avoid blundering through the settings looking for solutions ourselves.

The staff attitude is always friendly and helpful plus they never talk down to us, as we’re both relative IT idiots. As a result, I can’t recommend Convene IT too highly. They’ve been truly excellent for our two small businesses.

Catherine Baker - Director - Hindle Jepson & Jennings Ltd

As a business, we rely heavily on IT. If anything goes wrong, it has serious implications for our ability to provide our services to clients.

Since we started to use their services, the headache of maintaining our systems has been removed and everything has run more smoothly than ever.

Their patience and sense of humour when dealing with us takes the stress out of any issue, and the fact that they will deal directly with our software suppliers means that we are never caught in the middle of a problem.

Convene are a very pro-active company who will call us about potential issues before they become a problem, saving us time and money.

We would not hesitate to recommend Convene IT to anyone.

Peter Thomas – Managing Director - PT Refurb

What a breath of Fresh Air it was the day we invited Convene IT to look after our IT equipment. After 8 or 9 years of doing things ourselves and the amount of time we must have wasted, the cost to have Convene IT at the end of the Telephone or on site is almost negligible. They installed a server and a number of New Computers and some new software. We now have an up to date modern network, with few, if any problems that Convene IT take care of with amazing speed and virtually without any interruption to our work.

They are nice people and have proven to be trustworthy.

Long may they continue to provide us with this level of service.

Carole Lee - Scheme Manager - Home-Start

Home-Start Chorley & South Ribble has had IT support from Convene IT for several years now. It is vital for a small charity such as Home-Start to have appropriate IT systems that enable us to offer the best service we can. We are too small to have our own IT department and this is where Convene IT have been invaluable. During a recent office move they offered sound advice and set up new systems appropriate to our needs and budget. They are easily contacted if we have any difficulties and problems are resolved quickly and efficiently. Advice is given without confusing us or using jargon. We have complete trust that Convene IT offer us what we need rather than services they just want to sell. Their support to us feels tailor made to our needs. We would have no hesitation in recommending Convene IT to other agencies.

Penelope D''Souza - Womens Centre

Convene IT's response to problems is always very fast and resolved quickly, usually done remotely which saves us time and money. They are very patient in dealing with our diverse workforce. Their customer service is so great that they feel like a part of our organisation than outsourced!

Moira Griffiths-Parr - Director of Finance & Business Admin - Clerk to Governors

I am very pleased to give a testimonial for Mr James Donlan at Convene IT. 

Mr Donlan has been associated with the school in a professional capacity for just over six years.

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