Testimonials

 

Penny - Company Accountant and Office Manager for Lea Hough Testimonal

Penny - Company Accountant and Office Manager for Lea Hough

Lea Hough & Co are a Lancashire based firm of Chartered Surveyors with offices located in both Buckshaw Village and Blackburn.

Penny, Company Accountant and Office Manager for Lea Hough and Co, comments, “Having offices in separate locations means we need a system that will work for both offices, keep us connected and run as smoothly as possible. We work in a very fast paced environment so can’t have disruption to the system during the working hours.”

Previous to their seven years with Convene IT, Lea Hough & Co outsourced their IT to another local company but saw the quality of service decrease. Lea Hough and Co were after a company that has similar values as them - quality service, slick process and that human touch. They were after more than an outsourced IT support and services company, they wanted a company that would be an extended part of their business.

Penny comments “Moving our IT support to Convene IT was one of the best business decisions we have made! They have a great ethos which is how much service matters, it could explain why they retain their customers so well.

“For us, the staff are always very helpful whether minor or major problems occur – which isn’t often. The lovely thing is that they speak easily understood English not “computer language”. Any questions or issues are always resolved very quickly and we are not constantly bombarded with sales patter and jargon.

“We have recommended Convene IT to others and will continue to do so. IT has never been so easy.”


Michelle Cowgill, Hall Liddy Testimonal

Michelle Cowgill, Hall Liddy

Michelle Cowgill, practice manager at Hall Liddy comments: “We’ve worked with Convene IT for more than five years now and it’s great to have an IT provider that we can completely rely on for everything; from managing day-to-day IT issues to procuring new hardware and installing new systems.  If we need anything IT-related we know we can just ring them and they’ll not only respond quickly but will keep us updated, find the best solution for our needs and explain what they’re doing and why they’re doing it in layman’s terms without ever being patronising.  They can jump on any of our PCs remotely to fix a problem so that we can get on with doing something else while it’s resolved – it takes all the headache out of managing our systems.

 

“Our previous IT provider wasn’t nearly as responsive and we often found we had to chase them up to find out where an issue was up to. With Convene IT, we know we can just get in touch and they will solve the problem or advise us on our needs.  What’s more they offer much more value for money and we can trust them to give best advice – they will always suggest improvements and solutions that best suit our needs, even if it means offering us the lower cost option.

 

“With Convene IT I really feel like we have found a provider that cares about our business. I never have any hesitation in recommending them.”

 


Julie - Managing Director - The Write Angle (TWA) Testimonal

Julie - Managing Director - The Write Angle (TWA)

The Write Angle (TWA), a marketing communications agency supporting a range of businesses through strategic PR and marketing, require consistent and reliable IT support for their Lancashire based business.

Looking after numerous clients’ brand image, TWA are often called to draft reactive comments when dealing with media issues, which requires a swift response. Their previous supplier had grown too big and they had noticed the quality of service and speed of response had dropped over time.

Convene IT were recommended to TWA and after meeting, they were impressed with the service offerings so proceeded with talks about the next steps.

Julie Cheston, managing director at TWA comments “We met with the senior team at Convene IT and their straight-talking customer-focused approach mirrored our own company’s transparent values. They were competitively priced and had the answer to any questions we asked.”

TWA signed up and started their contract with Convene IT in October 2017.

Convene IT began by running an IT audit identifying issues and strategically planning improvements and an overall budget for the work. Now agreed, they work closely with TWA to overcome any IT issues that may occur.

“The team is very knowledgeable and no job, big or small, is too much. They are quick to respond and are always great to deal with! I wouldn’t hesitate to recommend them. Our IT service has improved vastly in just a small space of time.” 


Dick - Director/Owner - FBI Solutions Ltd. (Former CEO Leighs Paints, Bolton) Testimonal

Dick - Director/Owner - FBI Solutions Ltd. (Former CEO Leighs Paints, Bolton)

“One of the big challenges in setting up a new business is finding and installing a reliable, trouble free IT system. Good communication and security is everything.

When I retired as CEO of the UK’s largest independent industrial paint maker in 2010, I decided to set up a consultancy to serve the industry.

Not being an IT expert, I took a number of bad decisions in choosing IT support, which led to unreliability as well as malicious attacks from spammers who came through my badly designed website.

My accountant then suggested I contact James Donlan at Convene IT, advising that they were both technically excellent and very professional, so I visited their office at Chorley to ask for help.

It was one of my best decisions. James and his team really understand their subject but put things in simple terms that non-IT specialists like me can understand.

While they handle large accounts, I was impressed with the speed at which they recommended and installed bespoke solutions that were right for my small consultancy, including my wife’s beauty therapy business.

Since we went to Convene IT, our systems have been totally reliable and our spam problems were killed dead. Any issues have always been tackled instantly by remote access to our PC’s, which removes so much worry as we avoid blundering through the settings looking for solutions ourselves.

The staff attitude is always friendly and helpful plus they never talk down to us, as we’re both relative IT idiots. As a result, I can’t recommend Convene IT too highly. They’ve been truly excellent for our two small businesses.”


Catherine - Director - Hindle Jepson & Jennings Ltd Testimonal

Catherine - Director - Hindle Jepson & Jennings Ltd

"As a business, we rely heavily on IT. If anything goes wrong, it has serious implications for our ability to provide our services to clients.

Since we started to use their services, the headache of maintaining our systems has been removed and everything has run more smoothly than ever.

Their patience and sense of humour when dealing with us takes the stress out of any issue, and the fact that they will deal directly with our software suppliers means that we are never caught in the middle of a problem.

Convene are a very pro-active company who will call us about potential issues before they become a problem, saving us time and money.

We would not hesitate to recommend Convene IT to anyone."


Peter – Managing Director - PT Refurb Testimonal

Peter – Managing Director - PT Refurb

"What a breath of Fresh Air it was the day we invited Convene IT to look after our IT equipment. After 8 or 9 years of doing things ourselves and the amount of time we must have wasted, the cost to have Convene IT at the end of the Telephone or on site is almost negligible. They installed a server and a number of New Computers and some new software. We now have an up to date modern network, with few, if any problems that Convene IT take care of with amazing speed and virtually without any interruption to our work.

They are nice people and have proven to be trustworthy.

Long may they continue to provide us with this level of service."


Carole - Scheme Manager - Home-Start  Testimonal

Carole - Scheme Manager - Home-Start

"Home-Start Chorley & South Ribble has had IT support from Convene IT for several years now. It is vital for a small charity such as Home-Start to have appropriate IT systems that enable us to offer the best service we can. We are too small to have our own IT department and this is where Convene IT have been invaluable. During a recent office move they offered sound advice and set up new systems appropriate to our needs and budget. They are easily contacted if we have any difficulties and problems are resolved quickly and efficiently. Advice is given without confusing us or using jargon. We have complete trust that Convene IT offer us what we need rather than services they just want to sell. Their support to us feels tailor made to our needs. We would have no hesitation in recommending Convene IT to other agencies."


Penelope - Lancashire Womens Centre Testimonal

Penelope - Lancashire Womens Centre

Lancashire Women’s Centres (LWC) is a leading charity for women and girls in Lancashire with 130 active volunteers. In the past year over 4,000 women accessed the services and that figure looks to rise in the next year.

The LWC organisation first began in 1982 and has since grown across Lancashire with five established centres and outreach bases. Providing services that empower women and girls to be able to transform their lives and create a Lancashire where all women and girls are valued and treated as equals, the LWC helps those involved to find their voice, share experiences and understanding, and develop their knowledge and skills whilst challenging the stereotypes and misconceptions in society.

As a charity, LWC needs an IT support system that offers flexibility, efficiency and security to support their comprehensive needs. With the organisation having developed substantially over the last decade the LWC requires an IT system that reflects those factors and that’s why they turned to Convene IT.

Penelope D’Souza, Impact Director at LWC, comments: “Convene IT met with us back in 2012 and straight away understood our needs, addressing issues brought up at our first meeting.

“Offering their expertise at a competitive price compared to others, Convene IT provides a top-quality, solution focused and pro-active service, ensuring our systems are beneficial and secure at all times.

“The Convene IT team have a wealth of expert knowledge and are very responsive to our requests, which is something that was important to us when choosing an IT service provider, plus they are local to Lancashire so are happy to come onsite when needed.

“Convene IT understands the challenges of a small local charity and the varying skills of the team. They feel like part of our organisation rather than an outsourced service provider.”


Moira - Director of Finance & Business Admin - Clerk to Governors Testimonal

Moira - Director of Finance & Business Admin - Clerk to Governors

"I am very pleased to give a testimonial for Mr James Donlan at Convene IT. 

Mr Donlan has been associated with the school in a professional capacity for just over six years."



 
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