Where we support

We provide services across the North West including Blackburn, Bolton, Burney, Chorley, Manchester and Preston

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Technical and expert support every step of the way

We only provide help that is sustainable over the long term and can be of significant benefit to you.

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Support with everything you need

We offer many areas of support including consultancy, disaster recovery and server installation

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Welcome to Convene IT

A new concept in IT support

We are Business IT Professionals with decades of experience looking after SME’s / Schools / Charities throughout the North West.  Our Head Office is based in Chorley so we are perfectly located to provide our unrivalled support to companies in Blackburn, Burnley, Preston, Blackpool, Southport and our Manchester Office covers everywhere around the M60 including Liverpool.

We started trading from a desire to be different from other IT companies, with our customers being the main focus of what we do.

Now trading for more than a decade, we’ve built a reputation that we are extremely proud of and work hard to maintain.

Our customers know that we are there when they need us and our proactive approach to maintaining their network means that downtime for staff is kept at a minimum.

It may be slightly old-fashioned but it’s this thorough, ethical and accessible manner in the way we look after things, that not just attracts new business but retains the customers we have already.

The majority of our staff are on the technical side, which means that our core values of “Customer Service” and “Finding the right solution for our clients” comes from a desire to help, not profit.

What we do

Our IT Support Package is the only one we have and is a genuine 100% unlimited service, which helps keeps things simple for our customers and staff.  All our customers are on the same contract and have access to all the same benefits:

 

  • When the phone rings here, it is picked up by an engineer who can start the process to getting the issue fixed immediately.  Some customers choose to email issues, which is an alternative option to calling us, and therefore our engineers constantly monitor the support mailbox.
  • All support, either done remotely or on-site is covered under the one monthly payment.
  • We only have a minimum of 12 months for our contracts as we don’t believe in tying our customers into anything longer.
  • We perform all system upgrades and assist our customers with industry specific software upgrades to ensure this runs smoothly.
  • We manually check Backups and monitor all Anti-Virus to make sure our customers are secure.
  • We perform yearly site surveys to not only provide our customers with an up-to-date asset register but to maintain our records of the equipment.  With this list we can also recommend improvements.
  • All improvements/upgrades are discussed with our customers to ensure they understand the benefits and are happy with the outcome.
  • We also assist our customers with office/site moves to ensure they have the right infrastructure in place and reduce potential downtime.
  • We communicate with any 3rd party suppliers on our customers behalf to deal with issues and discuss potential improvements.  This is hugely beneficial to our clients as sometimes they can be given information that may be incorrect or contain jargon, and in doing so, we have saved our customers money by simply being involved with changes and/or improvements.

Convene IT confidence image

EXPERTISE

We have decades of knowledge and experience of IT systems and have customers ranging from small peer to peer networks to sites with multiple servers with many users. You can be safe in the knowledge that your network is being looked after by experts.

 

QUALITY SERVICES

We don’t just offer the best in IT Support but a whole consultation service and assure you that we don’t leave any stone unturned to make sure any changes required are done the right way with minimum fuss. To find out more please get in touch.

 

SUPPORT

This is what we are all about and what we pride ourselves most on. We are not only here to fix problems and push IT systems forward but we communicate this back to our customers so they know what is happening, why it’s happening and the benefits it brings their business.

 

Convene IT provides expert network installation and support.
A new concept in IT support

Why choose us?

Along with our services, we also share our expertise and knowledge with you every step of the way.

At Convene IT, we ensure every client recieves as much support as we can possibly give. You will know exactly what you will be getting for your money and we make sure every penny is worth it. We will only ever offer consumables or services that we know will benefit your business.

Our motivation comes from knowing that we are saving companies money, time and offering helpful support. To the right are testimonials from clients we have assisted over the years to make their IT network work for them and not hinder progress. Contact the office now to become another happy customer.

“One of the big challenges in setting up a new business is finding and installing a reliable, trouble free IT system. Good communication and security is everything.

When I retired as CEO of the UK’s largest independent industrial paint maker in 2010, I decided to set up a consultancy to serve the industry.

Not being an IT expert, I took a number of bad decisions in choosing IT support, which led to unreliability as well as malicious attacks from spammers who came through my badly designed website.

My accountant then suggested I contact James Donlan at Convene IT, advising that they were both technically excellent and very professional, so I visited their office at Chorley to ask for help.

It was one of my best decisions. James and his team really understand their subject but put things in simple terms that non-IT specialists like me can understand.

While they handle large accounts, I was impressed with the speed at which they recommended and installed bespoke solutions that were right for my small consultancy, including my wife’s beauty therapy business.

Since we went to Convene IT, our systems have been totally reliable and our spam problems were killed dead. Any issues have always been tackled instantly by remote access to our PC’s, which removes so much worry as we avoid blundering through the settings looking for solutions ourselves.

The staff attitude is always friendly and helpful plus they never talk down to us, as we’re both relative IT idiots. As a result, I can’t recommend Convene IT too highly. They’ve been truly excellent for our two small businesses.”

Dick - Director/Owner - FBI Solutions Ltd. (Former CEO Leighs Paints, Bolton)

 
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