Charities

We are very proud that we provide Business IT Support for several Charities throughout the North West. From an IT infrastructure standpoint, they are no different from any other company and if anything governed by very strict and rigid guidelines for Data Protection, Security and dealing with Government Departments like the NHS. Most of them use QuickBooks for their accounts so we assist with this when they have problems and contact them on our customer’s behalf leaving the staff to get on with other things. Our unlimited contract is perfect for Charities who know from month to month what the cost is for IT Support and can therefore budget ahead for the year. We have project managed several major improvements for many of our Charity customers including utilising a data centre for central Terminal Services for a customer who’s staff don’t have a fixed office and can move throughout Lancashire. This solution came off the back of several meetings to ascertain their future growth and how they expected to use the system. We saw the whole project through from planning to completion with minimum downtime due to the flexible way we work. We are always keen to meet with other Charities in the area and find out how we can help them with the services they have to hand including free software from Microsoft, a great way to save money.


A testimonial from one of our Charity customers:

Carole Lee - Scheme Manager

Home-Start Chorley & South Ribble has had IT support from Convene for several years now. It is vital for a small charity such as Home-Start to have appropriate IT systems that enable us to offer the best service we can. We are too small to have our own IT department and this is where Convene have been invaluable. During a recent office move they offered sound advice and set up new systems appropriate to our needs and budget. They are easily contacted if we have any difficulties and problems are resolved quickly and efficiently. Advice is given without confusing us or using jargon. We have complete trust that Convene offer us what we need rather than services they just want to sell. Their support to us feels tailor made to our needs. We would have no hesitation in recommending Convene to other agencies.

 
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