Testimonials

 

Michelle Cowgill, Hall Liddy Testimonal

Michelle Cowgill, Hall Liddy

Michelle Cowgill, practice manager at Hall Liddy comments: “We’ve worked with Convene IT for more than five years now and it’s great to have an IT provider that we can completely rely on for everything; from managing day-to-day IT issues to procuring new hardware and installing new systems.  If we need anything IT-related we know we can just ring them and they’ll not only respond quickly but will keep us updated, find the best solution for our needs and explain what they’re doing and why they’re doing it in layman’s terms without ever being patronising.  They can jump on any of our PCs remotely to fix a problem so that we can get on with doing something else while it’s resolved – it takes all the headache out of managing our systems.

 

“Our previous IT provider wasn’t nearly as responsive and we often found we had to chase them up to find out where an issue was up to. With Convene IT, we know we can just get in touch and they will solve the problem or advise us on our needs.  What’s more they offer much more value for money and we can trust them to give best advice – they will always suggest improvements and solutions that best suit our needs, even if it means offering us the lower cost option.

 

“With Convene IT I really feel like we have found a provider that cares about our business. I never have any hesitation in recommending them.”

 


Debbie - School Business Manager for Tonacliffe Primary School Testimonal

Debbie - School Business Manager for Tonacliffe Primary School

Tonacliffe Primary School is a Primary School based in Rochdale. 

"We have worked with Convene IT for one year.  During that time, they have taken us from a crisis position in terms of IT to one where we have an ongoing excellent relationship and IT that actually works to a high standard.  The staff are friendly, helpful, very knowledgeable and will go above and beyond to help us.  The service is very efficient and supportive."

"They provide a great day to day service but also they forward plan on our behalf which takes the workload away from our staff.  We find that we are now one step ahead rather than trailing behind in IT terms."

"I would highly recommend Convene IT as a service provider.  It is has been a painless and stress free transition."

 

Debbie - School Business Manager


Amy - Operations Manager at Lancashire Mind Testimonal

Amy - Operations Manager at Lancashire Mind

"We've worked with Convene IT for just over 3 years, renewing for another 3 years recently after being so happy with the service provided. The customer service we receive is exemplary. The team are always a phone call away and will never make you feel foolish or patronise you when explaining the solutions, no matter how seemingly small and simple the task. Similarly, we have recently had some fairly big issues with our telephony when moving to a VOIP system which has caused interference to our internet connection. Although the issues haven't resulted due to any fault of Convene IT, they have taken ownership and shown patience both with us but also with other service providers to help us to resolve the issues. This is above and beyond their remit and yet they show no hesitation in using their expertise to support us. 

 

The team will always give us honest and balanced opinions and will be upfront about the pros and cons of lower and high cost options, leaving the final decision to us.  As a charity, this is really important to us as we need to find cost-saving solutions whilst maintaining quality and always feel like we can make an informed decision thanks to Convene IT. 

 

With us being a mental health charity who deal with vulnerable people and sensitive information, we are lucky to have a provider we can depend on and fully trust. I feel that every member of the Convene team genuinely care about our organisation's vision and appreciate the importance of a reliable IT system to enable us to support the people using our services."

 


Ball and Berry Testimonal

Ball and Berry

Moving to Convene IT was a real saviour for our company at a time when we were growing. They also assisted us with procuring hardware and software. The support we receive is excellent and friendly, nothing is too much trouble.

 

Karen - Administration and Finance Director, Ball and Berry


Dick - Director/Owner - FBI Solutions Ltd. (Former CEO Leighs Paints, Bolton) Testimonal

Dick - Director/Owner - FBI Solutions Ltd. (Former CEO Leighs Paints, Bolton)

“One of the big challenges in setting up a new business is finding and installing a reliable, trouble free IT system. Good communication and security is everything.

When I retired as CEO of the UK’s largest independent industrial paint maker in 2010, I decided to set up a consultancy to serve the industry.

Not being an IT expert, I took a number of bad decisions in choosing IT support, which led to unreliability as well as malicious attacks from spammers who came through my badly designed website.

My accountant then suggested I contact James Donlan at Convene IT, advising that they were both technically excellent and very professional, so I visited their office at Chorley to ask for help.

It was one of my best decisions. James and his team really understand their subject but put things in simple terms that non-IT specialists like me can understand.

While they handle large accounts, I was impressed with the speed at which they recommended and installed bespoke solutions that were right for my small consultancy, including my wife’s beauty therapy business.

Since we went to Convene IT, our systems have been totally reliable and our spam problems were killed dead. Any issues have always been tackled instantly by remote access to our PC’s, which removes so much worry as we avoid blundering through the settings looking for solutions ourselves.

The staff attitude is always friendly and helpful plus they never talk down to us, as we’re both relative IT idiots. As a result, I can’t recommend Convene IT too highly. They’ve been truly excellent for our two small businesses.”


Catherine - Director - Hindle Jepson & Jennings Ltd Testimonal

Catherine - Director - Hindle Jepson & Jennings Ltd

"As a business, we rely heavily on IT. If anything goes wrong, it has serious implications for our ability to provide our services to clients.

Since we started to use their services, the headache of maintaining our systems has been removed and everything has run more smoothly than ever.

Their patience and sense of humour when dealing with us takes the stress out of any issue, and the fact that they will deal directly with our software suppliers means that we are never caught in the middle of a problem.

Convene are a very pro-active company who will call us about potential issues before they become a problem, saving us time and money.

We would not hesitate to recommend Convene IT to anyone."


Peter – Managing Director - PT Refurb Testimonal

Peter – Managing Director - PT Refurb

"What a breath of Fresh Air it was the day we invited Convene IT to look after our IT equipment. After 8 or 9 years of doing things ourselves and the amount of time we must have wasted, the cost to have Convene IT at the end of the Telephone or on site is almost negligible. They installed a server and a number of New Computers and some new software. We now have an up to date modern network, with few, if any problems that Convene IT take care of with amazing speed and virtually without any interruption to our work.

They are nice people and have proven to be trustworthy.

Long may they continue to provide us with this level of service."


Carole - Scheme Manager - Home-Start  Testimonal

Carole - Scheme Manager - Home-Start

"Home-Start Chorley & South Ribble has had IT support from Convene IT for several years now. It is vital for a small charity such as Home-Start to have appropriate IT systems that enable us to offer the best service we can. We are too small to have our own IT department and this is where Convene IT have been invaluable. During a recent office move they offered sound advice and set up new systems appropriate to our needs and budget. They are easily contacted if we have any difficulties and problems are resolved quickly and efficiently. Advice is given without confusing us or using jargon. We have complete trust that Convene IT offer us what we need rather than services they just want to sell. Their support to us feels tailor made to our needs. We would have no hesitation in recommending Convene IT to other agencies."


Penelope - Lancashire Womens Centre Testimonal

Penelope - Lancashire Womens Centre

Lancashire Women’s Centres (LWC) is a leading charity for women and girls in Lancashire with 130 active volunteers. In the past year over 4,000 women accessed the services and that figure looks to rise in the next year.

The LWC organisation first began in 1982 and has since grown across Lancashire with five established centres and outreach bases. Providing services that empower women and girls to be able to transform their lives and create a Lancashire where all women and girls are valued and treated as equals, the LWC helps those involved to find their voice, share experiences and understanding, and develop their knowledge and skills whilst challenging the stereotypes and misconceptions in society.

As a charity, LWC needs an IT support system that offers flexibility, efficiency and security to support their comprehensive needs. With the organisation having developed substantially over the last decade the LWC requires an IT system that reflects those factors and that’s why they turned to Convene IT.

Penelope D’Souza, Impact Director at LWC, comments: “Convene IT met with us back in 2012 and straight away understood our needs, addressing issues brought up at our first meeting.

“Offering their expertise at a competitive price compared to others, Convene IT provides a top-quality, solution focused and pro-active service, ensuring our systems are beneficial and secure at all times.

“The Convene IT team have a wealth of expert knowledge and are very responsive to our requests, which is something that was important to us when choosing an IT service provider, plus they are local to Lancashire so are happy to come onsite when needed.

“Convene IT understands the challenges of a small local charity and the varying skills of the team. They feel like part of our organisation rather than an outsourced service provider.”


Moira - Director of Finance & Business Admin - Clerk to Governors Testimonal

Moira - Director of Finance & Business Admin - Clerk to Governors

"I am very pleased to give a testimonial for Mr James Donlan at Convene IT. 

Mr Donlan has been associated with the school in a professional capacity for just over six years."



 
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