Testimonials

 

Debbie Testimonal

Debbie - School

"We have worked with Convene IT for one year.  During that time, they have taken us from a crisis position in terms of IT to one where we have an ongoing excellent relationship and IT that works to a high standard.  The staff are friendly, helpful, very knowledgeable and will go above and beyond to help us.  The service is very efficient and supportive.  They provide a great day to day service but also, they forward plan on our behalf which takes the workload away from our staff.  We find that we are now one step ahead rather than trailing behind in IT terms.  I would highly recommend Convene IT as a service provider.  It has been a painless and stress free transition.  Thanks."

David Testimonal

David - Security

"I would just like to say a big thank you to you and all at Convene IT for your support over the last few weeks.  It is unparalleled what we are experiencing at the moment and the work load you must of have had to deal with, ensuring companies can continue to operate remotely is unprecedented.  People are first to complain when things are not going quite right but do not praise enough when people do good work.  Well I can say that not only have you done good, you have all gone above and beyond ensuring my company can continue to operate the best it can in these very uncertain months ahead.  On behalf of myself and my team, I want to pass my sincere gratitude and thanks onto you and all your employees at Convene IT and hope we can all pull together and do our upmost to see through these very uncertain times."

Vicky Testimonal

Vicky - Credit Union

"We very much appreciate the update and thank you and your team for your continued support.  It is times like these (which we hope will be very few and far between) that make you realise how important good IT support is."

Nick Testimonal

Nick - Architect

"Just wanted to say a massive thank you for the efforts, both yourself and your staff have put in to assist us in getting our remote working up and running.  When I have had to rely on your team's assistance to solve specific issues, they have all been as polite and helpful as always, despite the immense pressure you are all under."

Debi Testimonal

Debi - Manufacturer

"I just wanted to say a really big Thank you to you all for the level of service we have been receiving from Convene.  It is definitely the best move we have made in appointing Convene IT support, from sending our first email as an introduction to the install of our equipment and the ongoing support, everyone has been amazing.  This morning I recieved a phone call prior to your office opening hours to ensure that a SAGE upgrade I made last night went well and I had no issues.  Great service!"

Carole Testimonal

Carole - Charity

"We have had IT support from Convene IT for several years now. It is vital for a small charity to have appropriate IT systems that enable us to offer the best service we can. We are too small to have our own IT department, and this is where Convene IT have been invaluable. During a recent office move they offered sound advice and set up new systems appropriate to our needs and budget. They are easily contacted if we have any difficulties and problems are resolved quickly and efficiently. Advice is given without confusing us or using jargon. We have complete trust that Convene IT offer us what we need rather than services they just want to sell. Their support to us feels tailor made to our needs. We would have no hesitation in recommending Convene IT to other agencies."

Adam Testimonal

Adam - Wholesaler

"You're all doing an amazing job to support businesses at the moment, the unsung heroes!"

Ian Testimonal

Ian - Manufacturer

"Following a positive COVID-19 test by one of our office girls over the weekend we made the decision to tell all 7 of them to self-isolate for 2 weeks.  I sent an email to support first thing asking for some help in getting my home computer set up with a remote connection.  I also purchase two laptops so 2 of the girls could log in from home and continue to work.  This email was picked up by Paul.  By the close of business we had two laptops all set up.  I just wanted to say thank you to Paul for all his work and his quick response and let him know it was very much appreciated.  Whilst I will complain if I feel things are not as they should be it is important to say thanks when people really help you out and Convene have really helped me out.  Thanks."

Eloise Testimonal

Eloise - Charity

"The COVID-19 pandemic has created difficulties for us all and we have been through and continue to go through challenging times, as I am sure is the case for Convene.  I am so please to say we have been extremely lucky to have the continued support of local businesses such as yours.  It has been very reassuring to have the unstinting support and commitment from your team throughout this period.  In particular, we have been very grateful for your prompt response to our service calls, the enabling staff to work from home and the close liaison with us when addressing our more complicated IT issues.  I have no doubt that the diligence and professionalism of your team has enabled our team to continue to provide our expected level of care for our patients and their families, both with us and our local community.  Thanks once again."

Lisa Testimonal

Lisa - Charity

“I would like to thank Jamie for his help this in getting me back up and running on my laptop so quickly.  I firmly believe we should give credit where it is due and I would like to extend my thanks to the whole team at Convene.  Every time I have needed IT support, I have received a first-class service and couldn't thank you all enough - you are all fab!”

James Testimonal

James - Ground Maintenance

“We would like to thank you guys for all your support and help over the past year especially during the very difficult lockdown period which allowed us to operate successfully”

Amy  Testimonal

Amy - Charity

“As you know, I love and appreciate everyone in the Convene IT team, as you're all so helpful and friendly.  Just wanted to say an extra special shout out to Jacob though for a huge piece of work he's helped me with in the last couple of days.  It was so complicated and I was losing my mind a bit but he reassured me and completed a lot of things I couldn't have.  He really went above and beyond what we would usually need."

Cath Testimonal

Cath - Charity

Just to say a huge thank you to Jacob for all his hard work in setting up our new office.  He’s been amazing and VERY patient with all of our team.  He has helped loads and hopefully led some of our organistion into the 21st Century.  Our staff thinks he's wonderful and always smiling(we think, under his mask).  He’s definitely convinced the team that we have made the right choice going over to you.

David Testimonal

David - Sceurity

"A huge thank you to Convene IT for your team's support and for going above and beyond during our new server upgrade. We opted to install a secondary server at the same time to provide additional resilience to maximise operations and keep downtime to an absolute minimum."

Convene IT provides expert network installation and support