Services We Offer
Annual Support Contracts
Support contracts don’t have to be complex or expensive. We only have one level of support and that is unlimited and can cover a small network to larger, more complicated setups including your full inventory of computer and peripheral hardware. All calls go through direct to an engineer who can not only diagnose the problem there and then but on most occasions fix it so you and your staff can carry on working.
If you have purchased new hardware or simply can’t get a piece of kit working correctly, Convene IT can configure it for you. Hourly rates apply.
Not only can we provide the equipment and expertise but we will also project manage any task to ensure that the work is completed to the high standards we are accustomed to. Along with your IT requirements, we can also assist with any of your business needs from Telephone supplier to Web hosting.
In the case of catastrophic loss, Convene IT can supply compatible hardware, restore your operating system, applications and backup software, and help recover your saved data. Should a disaster happen, Convene IT will be there quickly. An engineer will aim to be on site within 4 hours and have your system working again within 8 hours.
Illness/Holiday IT Cover
We also provide our services for holiday or illness cover. There are times when business critical staff are either on holiday or may be ill. With this in mind, we can provide a few different options in case of emergency. We can offer our services on a fixed short term contract for the duration of the break or we can be on site for any amount of time you require, just let us know what’s best for you and we will tailor make a schedule to suit your business.
Convene IT provides expert network installation and support. We install wired (LAN) and wireless (WLAN) Local Area Networks in a wide range of business environments. We offer a professional service based on a high level of technical skills and a commitment to excellent customer care. We conduct our work in your business premises or home office at your convenience and with respect and minimum disruption.
We can install and support servers based on all Microsoft platforms including comprehensive systems like Microsoft Essential Business Server and Microsoft Small Business Server. If you are thinking of upgrading to a server environment or looking to change your current equipment, ask Convene IT for advice. We can visit you at your location and perform a site survey and discuss the options available free of charge.
Virtual Private Network
We can install and configure a VPN for you. This facility enables you to make use of the public Internet whilst keeping your data encrypted and completely private. This is particularly useful for teams with members in multiple locations such as home/office environments. VPN facilitates secure remote access to company data.
If you have a query about any other service that is not listed here, contact the office and find out if we can assist as our expertise on IT systems is further than noted here.