Testimonials

"I cannot fault, in any way, the service we receive from Convene IT. In true testament to their service levels, Craig was outstanding at helping to understand and resolve our challenge very quickly. A huge thanks to Craig!"

"Martyn was absolutely brilliant with this issue. I was genuinely amazed at how quickly he was able to assist and resolve the problem.  I had a similar issue in the past that took weeks to resolve and still lost a lot of data but everything is still here and back to full speed straight away.  A massive thank you to Martyn for this and for putting up with my endless questions about what he was doing."

"Heroes normally wear capes, but the heroes at Convene may be excused from that attire.  Thanks again for your assistance."

"Lee did a fantastic job getting our operating system up & running after our server gave up the ghost. It is now working perfectly."

"Wow! I sent support ticket at 4:50pm expecting it to be dealt with the following day - but no Jacob was on form and had sorted and responded by 5.15pm :-) Thank you"

"Very helpful in sorting out a failed hard drive over Christmas and setting it all back up on the system today.  All the best for the New Year."

"As usual you 'go the extra mile'. Ken was very efficient and most helpful. Especially re-locating one of the new computers he had just in the wrong place because I messed up"

"Rachel was really helpful today, very patient, called back when she said she would and ultimately resolved the problem, really great service thank you"

"Jack was great as always very helpful and quick with the solution and kept checking in to ensure everything was resolved before closing the ticket"

"Richard was very helpful and solved my problem. He spoke to me in terms i could understand and helped me navigate my way around Teams successfully.  Thank you"

"As always Convene are on the ball, they always deliver excellent service, fast resolutions to any issues that we have, and are professional and speedy."

"Fantastic and knowledgeable people at the end of the phone that understand that some times work is urgent."

"Ticket response was actioned promptly by Karolina, who gave ongoing support to other colleagues within the company to run a safety scan after the email threat."

"We have had a lengthy issue with our broadband which Lee and also Joe have helped with tremendously. We finally got to the bottom of the problem and if it wasn't for their help we would have been really stuck!  Great and consistent communication throughout and they were always on hand to help, especially when we needed to get engineers involved."

"Your operative was really helpful and friendly. She resolved the issue speedily and I feel confident I know how to sort it myself next time. Thanks"

"As ever Ian was able to sort out my problem.  In his usual efficient manner and putting you at ease."

"Solid gold service as always. Nathan was patient, friendly & got the problem solved. Nathan & everyone who I have ever encountered at Convene are awesome. Got to be the best IT service around, for sure."

"Rachel went above and beyond in setting up and sorting my laptop.  She has been in constant touch over a period of days to get it up and running, she also explained what she has been doing and shown great patience especially when directing me to do anything from my end, me being a complete technophobe!! Never giving up if there was a hitch. 10 out of 10 from me.  Thank you"

"Rachel was fantastic in aiding me with my printing issue, she was clear, informative and very professional."

"The issue was resolved quickly and the call taker was professional in his ability to resolve the issue and had a very courteous telephone manner."

"Nathan dealt with my call efficiently and knew what my query was as soon as I said our company name and what I was calling about.  Cheers."

"Problems are sorted quickly and in a friendly and professional manner. Vast improvement on previous company."

"I had an issue with my one drive / sharepoint.  I called up. And was immediately speaking with someone who could help.  They logged onto my machine there and then, and we worked through the issue until it was resolved.  Took about 10 mins from dialing the number, to fixing the problem.  And it meant I could get on with my work.  Great stuff! Thanks!"

"Great job Jacob, the printer strangely now works almost instantly where there hsd been about a 15 second delay ever since I started working here (which I assumed was the network).

Give this man a raise!"

"Lee is fast, he knows what he is doing and explores everything in order to solve your problems, he fixed an issue quickly for me that had been a bother for a while.
Convene are part of our team here."

“Nathan was brilliant yesterday. The fault wasn't even Convene's issue but he stayed in contact to make sure we were getting it all sorted. “

"Yet again Ian and the team came up with a solution straight away. They were able to think outside the box and link me up to the PTP software. Thanks again for the great service. ”

“I just wanted to pass on some feedback after Jacob’s site visit last week.  Jacob contacted me on the morning of the visit, to inform me of his arrival time.  He arrived on time and got straight to work.  He relocated our server to a different part of the building with minimal distruption as well as relocating several staff PC’s.  Jacob even checked and sorted some of our old IT equipment we had on site and gave me details of a recyle company for us to dispose securely.  He was so efficient and it was a pleasure to have him in the building.  All of the staff commented on what a lovely young man he was and how he came across as being really friendly, polite and extremely well organised.  Jacob is a credit to your company and I just wanted to pass on my observations.”

"Richard was able to locate the problem but more importantly he was able to recover the emails that I thought had been permanently lost. This really saved me a lot of aggravation as I was now able to reply to the individuals straight away. The service was absolutely excellent.."

"Rachel was very helpful- definitely hope to get her again if I have to call. Issue resolved quickly."

"Would just like to thank you all for your help and assistance when I was working from home last week."

"Many thanks for sorting that issue out for me. The printer is essential for me to do my job. You've saved my life!!! ;-) ”

"Excellent service.  Sam sorted the issue straight away and his customer service was commendable."

“Great Service once again from Nathan at Convene IT. Problem solved quickly and efficiently. Many Thanks”

“Peter was really helpful as always. Sorted out my query and showed me an easier way of doing it aswell. Really helpful, quick and efficient.”

“Excellent service from Jamie when I needed to reinstall my mailbox account to my i-phone. He was very clear and talked me through the process at a pace of which I was able to follow easily. Thanks again!"

“Nathan is brilliant, if ever I have an issue he is always willing to help. Despite my very slow laptop and lack of tech-nology skills, he is very patient.”

“Always such a pleasure dealing with Martyn and the team! Thank you Martyn for resolving our issue with Sage so very quickly - much appreciated :-)"

“Rachel was great, very helpful and tried a lot of different things before we managed to sort the issue.Thanks a lot Rachel!"

“Best company in the world. Another issue fixed with ease. Thank you”

“Thank you to Ian I couldn't believe the phone was answered so quickly and the problem resolved quickly with someone who had patience to explain to me what the problem was.”

“Call almost immediately after email sent, Nathan resolved the issue quickly so I was able to get back to my meetings. Thanks ”

“Top class service - as always!! Nothing is ever too much trouble and Martyn was only happy to spend the time un-til we reached a resolution. Thank you Martyn!!"

“When in doubt, switch it off and start again!!!!!! Should have done that in the first place before calling. Sorry, but you were very helpful and we had a giggle at the end of the call. Thankyou."

“Karolina was easy to get in touch with, knew what the problem was and set about solving it keeping me updated constantly, I was advised when the problem was solved.  Thank you."

“Efficient and speedy as ever. We call you the "best company in the world" in our office as you have never failed to fix any of our problems. ”

“Fantastic service today from Thomas, he was very polite, helpful and sorted out the problem in no time. Thanks Thomas for making the Sage update painless.”

“As a new starter to the organisation, I have found Convene to be very friendly and supportive.  You have made my life a lot easier.  Thank you."

"Efficient and speedy as ever.  We call you the "best company in the world" in our office.  As you have never failed to fix any of our problems."

"Jacob is always very personable and explains what he's doing.  Even if he can't resolve a problem he will always what the next steps are.  Great Support :)"

"Karolina made an arrangement, stuck to it, communicated about availability during the day and set everything up grand!  Thank you!"

"Your guys (Ken & Sam) helped us with Sage update this morning, they were great so I thought I’d write and say thanks.  We are approaching 5 months with Convene and I must say I’ve been really impressed with the support we get from your team.  Great levels of professionalism and it seems every time we ring, regardless of who picks up the phone, we get the same service and one way or another they find a way to fix the problem.  Excellent stuff thanks."

"Thanks for the quick service.  Excellent reaction time and has saved us a lot of waiting around."

"Karolina has done an amazing job assisting me with an issue.  She has gone the extra mile to ensure the issue was resolved.  Kept me updated throughout and consistently tried new things to try and resolve the issue.  She has been professional and a pleasure to work with during this time.  If you guys have an employee of the month, my vote goes to Karolina!"

"Always a fantastic service - can't praise the patience of the staff highly enough, particularly Jack and Jacob.  Really appreciate the time they take, especially as I am hopeless with technology!"

Tom was fantastic, as always. Very supportive, efficient and always goes that extra mile to make sure that everything is working correctly before he leaves me.  He is also able to understand my ramblings when I appear to be unable to vocalise what I need. Thank you Tom!

"Hope you have a great Christmas and thanks for all that you have done for us – I can’t even begin to imagine how we would have managed with you guys!!"

"I just wanted to pass on my thanks for the fantastic job Peter has done in getting everything set up and straight for us since Convene took over our IT management.  He has been the ultimate professional and very easy to deal with despite us not always having the information or understanding at certain points!!  The support team have always been very quick to deal with any day to day issues we have had that has needed sorting.  We look forward to continuing a good partnership in 2021."

"Ken was fab, very reassuring and friendly. He made me feel comfortable about the difficulties I had got into with my laptop. He explained everything clearly and ensured I understood each step. 10/10 for service well done and thank you."

“Convene IT are simply the best.  Since our first day to this day there has never been 1 issue that wasn’t sorted asap. I can’t praise them enough all the staff are superb at their job, no fuss just gets it done. It’s a 10/10 from me. Thanks”

"A huge thank you to Convene IT for your team's support and for going above and beyond during our new server upgrade. We opted to install a secondary server at the same time to provide additional resilience to maximise operations and keep downtime to an absolute minimum."

Just to say a huge thank you to Jacob for all his hard work in setting up our new office.  He’s been amazing and VERY patient with all of our team.  He has helped loads and hopefully led some of our organistion into the 21^st Century.  Our staff thinks he's wonderful and always smiling(we think, under his mask).  He’s definitely convinced the team that we have made the right choice going over to you.

“As you know, I love and appreciate everyone in the Convene IT team, as you're all so helpful and friendly.  Just wanted to say an extra special shout out to Jacob though for a huge piece of work he's helped me with in the last couple of days.  It was so complicated and I was losing my mind a bit but he reassured me and completed a lot of things I couldn't have.  He really went above and beyond what we would usually need."

“We would like to thank you guys for all your support and help over the past year especially during the very difficult lockdown period which allowed us to operate successfully”

“I would like to thank Jamie for his help this in getting me back up and running on my laptop so quickly.  I firmly believe we should give credit where it is due and I would like to extend my thanks to the whole team at Convene.  Every time I have needed IT support, I have received a first-class service and couldn't thank you all enough - you are all fab!”

"The COVID-19 pandemic has created difficulties for us all and we have been through and continue to go through challenging times, as I am sure is the case for Convene.  I am so please to say we have been extremely lucky to have the continued support of local businesses such as yours.  It has been very reassuring to have the unstinting support and commitment from your team throughout this period.  In particular, we have been very grateful for your prompt response to our service calls, the enabling staff to work from home and the close liaison with us when addressing our more complicated IT issues.  I have no doubt that the diligence and professionalism of your team has enabled our team to continue to provide our expected level of care for our patients and their families, both with us and our local community.  Thanks once again."

"Following a positive COVID-19 test by one of our office girls over the weekend we made the decision to tell all 7 of them to self-isolate for 2 weeks.  I sent an email to support first thing asking for some help in getting my home computer set up with a remote connection.  I also purchase two laptops so 2 of the girls could log in from home and continue to work.  This email was picked up by Paul.  By the close of business we had two laptops all set up.  I just wanted to say thank you to Paul for all his work and his quick response and let him know it was very much appreciated.  Whilst I will complain if I feel things are not as they should be it is important to say thanks when people really help you out and Convene have really helped me out.  Thanks."

"You're all doing an amazing job to support businesses at the moment, the unsung heroes!"

"We have had IT support from Convene IT for several years now. It is vital for a small charity to have appropriate IT systems that enable us to offer the best service we can. We are too small to have our own IT department, and this is where Convene IT have been invaluable. During a recent office move they offered sound advice and set up new systems appropriate to our needs and budget. They are easily contacted if we have any difficulties and problems are resolved quickly and efficiently. Advice is given without confusing us or using jargon. We have complete trust that Convene IT offer us what we need rather than services they just want to sell. Their support to us feels tailor made to our needs. We would have no hesitation in recommending Convene IT to other agencies."

"I just wanted to say a really big Thank you to you all for the level of service we have been receiving from Convene.  It is definitely the best move we have made in appointing Convene IT support, from sending our first email as an introduction to the install of our equipment and the ongoing support, everyone has been amazing.  This morning I recieved a phone call prior to your office opening hours to ensure that a SAGE upgrade I made last night went well and I had no issues.  Great service!"

"Just wanted to say a massive thank you for the efforts, both yourself and your staff have put in to assist us in getting our remote working up and running.  When I have had to rely on your team's assistance to solve specific issues, they have all been as polite and helpful as always, despite the immense pressure you are all under."

"We very much appreciate the update and thank you and your team for your continued support.  It is times like these (which we hope will be very few and far between) that make you realise how important good IT support is."

"I would just like to say a big thank you to you and all at Convene IT for your support over the last few weeks.  It is unparalleled what we are experiencing at the moment and the work load you must of have had to deal with, ensuring companies can continue to operate remotely is unprecedented.  People are first to complain when things are not going quite right but do not praise enough when people do good work.  Well I can say that not only have you done good, you have all gone above and beyond ensuring my company can continue to operate the best it can in these very uncertain months ahead.  On behalf of myself and my team, I want to pass my sincere gratitude and thanks onto you and all your employees at Convene IT and hope we can all pull together and do our upmost to see through these very uncertain times."

"We have worked with Convene IT for one year.  During that time, they have taken us from a crisis position in terms of IT to one where we have an ongoing excellent relationship and IT that works to a high standard.  The staff are friendly, helpful, very knowledgeable and will go above and beyond to help us.  The service is very efficient and supportive.  They provide a great day to day service but also, they forward plan on our behalf which takes the workload away from our staff.  We find that we are now one step ahead rather than trailing behind in IT terms.  I would highly recommend Convene IT as a service provider.  It has been a painless and stress free transition.  Thanks."